Refund & Return Policy

Last updated: July 13, 2025

Contact Information

For questions about returns and refunds, please contact our customer service. We strive to respond within 2 business days.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. Please review the conditions below to understand eligibility.

Conditions for Returns

  • Change of Mind: Items must be unused, undamaged, and in original packaging. Return shipping costs are the customer’s responsibility.
  • Defective Goods: Contact us immediately. We cover return shipping and provide a replacement or refund.
  • Damaged Goods: Notify us within 30 days of delivery with photos. We cover return shipping and will issue a replacement or refund.
  • Incorrect Items: Contact us. We cover return shipping and send the correct product.
  • Non-Delivery: Contact us to investigate. If unresolved, we will issue a refund or replacement within 5 business days.
  • Order Cancellation: Orders may be cancelled any time before shipment. After shipping, standard return policy applies.
  • Exchanges: We do not offer exchanges. A refund will be provided once returned items are received and approved.

Refund Timelines

  • Return Request: Must be submitted within 30 days of delivery.
  • Return Shipment: Items must be shipped within 14 days of return approval.
  • Inspection: Once received, items will be inspected within 7 business days.
  • Refunds: Approved refunds are issued to your original payment method within 7 business days after inspection.

Exceptions

  • Custom or personalized items cannot be returned.
  • We do not accept returns for items damaged after delivery (e.g., accidents, modifications, or misuse).

How to Return an Item

  • Step 1 – Notify Us: Email contact@jotpicks.com with your order number and reason for return.
  • Step 2 – Authorization: We will review your request and send detailed instructions. If applicable, we will also provide a prepaid return shipping label.
  • Step 3 – Ship the Item: Use the original packaging and include any return authorization forms. Retain your tracking number. Proof of return is required for refund.

Return Costs

  • Defective Products: Free return shipping if the product is damaged, defective, or incorrect.
  • Change of Mind: Return shipping costs are the customer’s responsibility. No restocking fees apply.

Return Address

Send all approved returns to:
PO Box 137, Austin, MB R0H 0C0, Canada

Shipping and Fees

  • Shipping Carriers: We typically ship via Purolator, FedEx, and UPS. Other carriers may be used.
  • Restocking Fees: None.

Legal Compliance

This Refunds and Returns Policy complies with applicable Canadian consumer protection laws, including your right to cancel within 30 days of delivery for eligible items.

Need Help?

Visit our Customer Help & FAQ page or contact us. We’re happy to help!