Customer Help (FAQ)
Last updated: July 4, 2025
Orders and Shipping
How long does it take for me to receive my order?
Most orders are processed within 1-2 business days. Delivery times are 5-7 business days. It will take a total of 6-9 business days to receive your order.
How do I create an account?
Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.
How do I change my shipping address?
Log in to your account, navigate to 'Account Settings,' and update your shipping information accordingly.
How do I track the status of my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order in the 'Order History' section of your account.
Will you keep my credit card information on file?
We prioritize your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.
Do you charge sales tax?
Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
Do you ship internationally?
Currently, we ship within Canada. We are working on expanding our shipping destinations in the future.
Will my items come in one package?
Depending on product availability and warehouse locations, items in your order may arrive in separate packages.
Returns and Exchanges
What is your returns policy?
We offer a 30-day return policy for unused and unopened items. For detailed information, please refer to our Returns & Refund Policy.
I received the wrong item.
We apologize for the inconvenience. Please contact our support team at contact@jotpicks.com. We cover return shipping and send the correct product.
Do you accept exchanges?
We do not accept exchanges. Refunds are provided for returned items.
My order arrived damaged.
We're sorry to hear that. Please reach out to us at contact@jotpicks.com within 30 days of delivery with photos. We will cover return shipping and issue a refund or replacement.
Where should I mail my authorized return?
After contacting our support team and receiving return authorization, we will provide the address where to return the product.
How do I receive customer support?
You can contact us via email at contact@jotpicks.com or call us at (431) 300-6803. Our support hours are Mon-Fri 9am- 5pm CT.
What do I do if I entered an incorrect shipping address?
If your order hasn't been processed yet, please contact us immediately to update your shipping information.
Can I change or cancel an order after I've submitted it?
We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.
Can I pre-order an item that is sold out?
Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.
Contact Us
For further assistance, feel free to reach out to our customer support team. We strive to respond within 2 business days.
Business Hours: Mon-Fri 9am-5pm CT
Email: contact@jotpicks.com
Phone: (431) 300-6803
Address: PO Box 137, Austin, MB R0H 0C0, Canada