Privacy policy

Last updated: Aug 5, 2025

Jotpicks operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jotpicks is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We are committed to protecting your privacy and handling your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable international standards such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. This does not include anonymized or de-identified data. We may collect the following categories of personal information:

  • Contact details: name, address, phone number, and email.
  • Financial information: payment details and transaction history.
  • Account info: username, password, preferences.
  • Transaction details: product views, purchases, returns, and order history.
  • Customer communications: messages you send to us.
  • Device information: browser, IP address, and device type.
  • Usage data: your activity on the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you
  • Automatically from your device via cookies and similar technologies
  • From service providers acting on our behalf
  • From marketing partners or third parties

How We Use Your Personal Information

We use personal information for purposes such as:

  • Providing and improving the Services
  • Marketing and promotions
  • Fraud detection and account security
  • Customer support and communication
  • Legal compliance

How We Disclose Personal Information

We may share personal information with:

  • Shopify and service providers (e.g., payment processors, fulfillment services)
  • Marketing partners
  • At your direction (e.g., shipping or social media integrations)
  • Our corporate affiliates
  • As required by law or in connection with legal processes

Relationship with Shopify

Our store is hosted on Shopify. Information you submit will be shared with Shopify and processed according to their Consumer Privacy Policy.

Third Party Links

We may provide links to third-party websites. We are not responsible for their content, policies, or practices. Please review their privacy terms independently.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority in their jurisdiction. If you believe a child has submitted data to us, contact us to request deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Data Retention

We use appropriate security measures, but no method of transmission or storage is 100% secure. We retain personal data only as long as needed for our purposes or to meet legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Accessing your data
  • Requesting deletion or correction
  • Data portability
  • Managing communication preferences

To exercise these rights, contact us using the details below. You may also manage marketing emails using the unsubscribe link included in them.

Complaints

If you have concerns about our handling of your personal information, you may contact us or file a complaint with your local data authority.

International Transfers

We may store or process your information outside of your country. We use approved legal mechanisms (such as Standard Contractual Clauses) when transferring data from the EEA or UK.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Revisions will be posted with the new effective date at the top of this page.

Contact

If you have any questions or concerns, please contact us:

Email: contact@jotpicks.com
Phone: (431) 300-6803
Mail: PO Box 137, Austin, MB R0H 0C0, Canada

To review our return and refund terms, visit our Return & Refund Policy.

If you require this policy in an alternative format, please contact us by email.